Yoga with Ella Étoile

Group Classes Online

Updated January 2025

Introduction

This page details the agreement we make when you book an online group class. It includes what you are agreeing to and need to know about:

the Zoom meeting room, audio & video settings and screen recording

and what to do / what happens:

If you are running late
If you miss the lessons completely
If the meeting room is not open when you arrive
If the lesson has to stop - e.g. an internet connection problem
If a group class has to be cancelled for any other reason

and includes other important information, including rights reserved.

Please note, refunds or transfer of credit are not available for missed online group classes or for one-to-one online lessons, so please book carefully..

If you book a class or lesson that is not right for you, you will not be given refund, but you can book a free 20 minute discovery call with Ella, to find out more and help you to decide if this is the right online group yoga class or one-to-one lesson for you.

Zoom meeting room, audio & video settings and screen recording

The zoom meeting room will open 10 minutes before the class begins.

Screen recording by students is not permitted.

The class will be recorded from 7:15, when we begin.

I will tell you when I start recording, I will mute all participants, spotlight myself for all participants and your video will not be recorded.

You are very welcome to unmute yourself to ask questions - your voice will be recorded but your video will not.

Please do unmute your audio if you need to tell me you are not ok, or that there is a problem with the sound, the video or inappropriate or offensive behaviour.

Please note, I cannot unmute you.

Anyone behaving in an inappropriate or offensive manner, will be removed and blocked from this and all future classes and will not be refunded.

If for some reason, the recording cannot be made available, an alternative will be offered - either a previous recording or a new recorded class will be made available as soon as possible. Refunds will not be given.

If you are running late

The zoom meeting room will be open - just come in, get comfortable - you are welcome :-)

Please remember to look after your body, warm up and connect with your breath before you begin. We might be doing things which you need to warm up for and that is your responsibility :-)

If you miss the class completely

Please access the recording as per the terms of your booking and using the link in the follow-up email. I cannot give refunds for missed classes.

If the zoom meeting room is not open when you arrive

The zoom meeting room will open 10 minutes before the start time.

Please wait a few minutes - I may be fixing a small IT problem.

If it is still not open 2 minutes before the start time, please check your email.

If I have a technical issue, I will email you as soon as I can and tell you what is happening.

If I can fix the problem and begin the class within 10 minutes of the start time, the full duration of the class (e.g.1 hour 15 minutes) will begin from the time we actually began

If I cannot fix the problem within 10 minutes, I will email you as soon as possible and give you a new date and time for the class with a zoom link.

This may not be on the same day of the week or the same time of day as the original booking but class recordings will be made available for either 7 or 14 days in accordance with your original booking.

If we lose connection

Please check your internet, device etc.

Sadly, I cannot help you with this, but you are welcome to re-join the class if you can. And l will send your link to the class recording asap :-)

If the problem is with the teacher’s connection

Firstly, please accept my sincere apologies and wait for a few minutes. If it takes more than a few minutes to re-join, I will email you if I can.

If the problem can be fixed within 10 minutes, the class will re-start on the same zoom link and I will add the lost minutes to the end of the class.

If the problem cannot be fixed within 10 minutes, I will email you as soon as possible and offer a suitable resolution, depending on how much time was lost.

If a group class has to be cancelled for any other reason

This is very unlikely! But if it does happen, I will email you as far in advance as possible with a resolution.

If it is possible, you will receive

1) a new zoom meeting link for a date and time no more than 7 days after the original

If that is not possible, you will receive

2) a discount code which equals your payment for the class which you can apply to another class

if 1) or 2) are not possible, you will receive

3) confirmation of refund

Unfortunately I cannot offer you the choice. 1) 2) or 3) is based on what is possible in the circumstances.

The teacher reserves the right to decline and refund a booking at anytime for any reason.

The teacher reserves the right to terminate the whole class or remove and block any individual from the zoom meeting room at any time with reasonable cause and refunds will not be given.

When you use this website you are also agreeing to the Terms and Conditions for Use of the Website and the Privacy & Cookies Policy